What information we collect

The tools of Isle Utilities makes use of cookies and web statistics. Not only is this part of the website's basic functionality, it also helps us to understand how the website is used. This allows us to expand and optimise the website in such a way that you, as user, have the best experience. However, we can't get around the fact that such gathering information could, at times, be at odds with the ideal of, if not right to, privacy. This is why we want to be completely transparent with you as to what kind of information we collect.

What are cookies and how do we use them?

Cookies are small text files that are stored on your computer. Using these text files, the website can "remember" certain information about you or your visit. Some websites, such as Facebook, use so-called "tracking cookies" to follow you around the Internet, to see which websites you visit and what your interests are. At Isle, we refuse to breach your privacy like that.

The single cookie we place contains the following information:

  • An identifier of your visit so the site knows that you are logged in.
  • Information about the last search you have made (ie. number of results, and which filters you used).
  • A unique "key" so we can be sure that whenever you fill in a form, we are dealing with you, not a hacker trying to sneak bad data into our website.
  • Whether or not you have clicked the "Understood" button on the cookie bar.

Web statistics

The tools of Isle Utilities makes use of web statistics. We use it to analyse how our visitors browse our website. We do not sell or otherwise provide this information to third parties and we do not use it to sell advertising space or anything of that nature. We collect the following information:

  • The browser that is used to visit the website, along with your operating system and the type of device you use (phone/PC)
  • The time and duration of your visit
  • Which pages have been visited
  • Part of your IP address

Please note that above information does not contain any information that can personally identify you. Though an IP address may give us an idea of the general area from which you connected, we cannot tell down to the house address; we're usually off by several towns.

We will never track you outside of our own suite of websites. We do not sell your information to third parties, nor do we let anyone except staff of Isle Utilities into the system or export information from it.